Your customers are important to your business
e-GDS Contact Manager offers a number of advantages that will help you identify, understand, and assist your customers, in order to increase customer loyalty and increase satisfaction level.
Take customer satisfaction to the next level
The business reporting features give you the input and information you need to improve cross-selling, explore market opportunities, and provide your customers with a higher value-added service.
- Customers Proffiling
- Improves Your Customer Service
- Increase customer revenues
- Maximize upselling and cross-selling
- Optimize marketing strategies
Target your customers by exploring theirs complete profile
Getting to know better your customers is the way to sell more, add more value and increase customer satisfaction.
Loyalty & Campaign Management
Give special conditions to your loyal customers, increasing the number of direct reservations. This is the key to lowering the cost of distribution!
- Increase your upselling and cross-selling, leveraging greater engagement with the customer;
- Organize clients and separated them by categories;
- Improve the quality of service and reduce the distance between the Hotel and the customer;
- Profiling and segmentation of Customers by a broad set of characteristics: preferences, history of stays,
- record of incidents, registration of contacts, scheduling of meetings and phone calls;
- Special dates registration, to promote targeted discounts to increase their loyalty;
- Client management dashboard that allows you to organize meetings, schedule contacts and record incidents.