Contact Manager

Easily profile your customers to increase your hotel's cross-selling, create a connection with your customer.
 

Watch a demonstration of Contact Manager to learn the
many advantages that will help you identify, understand and help
your customers, and increase customer loyalty

Contact Manager

Your customers are important to your business

e-GDS Contact Manager offers several advantages that will help you identify, understand and help your customers, increase customer loyalty and raise customer satisfaction levels.

Take Your Customer Satisfaction to the Next Level

The reporting features provided contain the information you need to improve your cross-selling, exploit market opportunities and offer your customers better value.

  • Profile your customers
  • Improve your customer service
  • Increase revenue from your customers
  • Maximise upselling and cross-selling
  • Improve your marketing strategies

Reach your customers by exploiting their complete profile

  • Learning to know your customers better is the best way to increase your sales, get more value and increase your customer satisfaction.

Loyalty management and campaigns

Give special conditions to your loyal customers, thus increasing the number of direct bookings. This is the key to being able to reduce your distribution cost!

  • Increase your upselling and cross-selling by fostering greater customer engagement;
  • Organise your customer list and separate it by category;
  • Improve service quality and reduce the distance between hotel and customer;
  • Profiling and segmentation of customers by a wide range of characteristics: preferences, history of stays,record of incidents, record of contacts, scheduling of meetings and phone calls;
  • Registration of special dates, to promote targeted discounts to increase customer loyalty;
  • Customer management dashboard that allows you to organise meetings, schedule contacts and record incidents.

The ideal tool to guarantee your customers' feedback  GET TO KNOW YOUR CUSTOMERS!

  • Create your customer profile
  • Improve your customer service
  • Increase revenue from your customers
  • Maximise upselling and cross-selling
  • Improve your marketing strategies