In order to facilitate communication and make it more convenient to manage responses quickly and effectively, e-GDS has developed another integration with Booking.com, so that it is possible to act in real time and reply to messages from Booking.com guests through the e-GDS Channel Manager.
It has never been more important to communicate with the guest than now... and throughout the entire journey! Guests today expect nothing less than an immediate response!
And how to view and respond to messages from your Booking.com guests?
Access your e-GDS backoffice
and, for each Booking.com reservation, you will be able to see the guest comments and, right there, respond and chat
But if you want to see all open conversations with your Booking.com guests, go to Channels > Booking.com >Settings > Messaging
Here you can view all incoming Booking.com reservations
, unanswered messages
, and/or filter by a specific reservation
to view the associated messages.
In the area Conversation with Guest
(right) you have all the communication history, and you can reply to messages quickly and easily, and responses can be in text or image (jpeg).
Thus, without leaving your e-GDS Backoffice you can communicate in real time with your guests, improving the satisfaction and experience of their stay with you!
Simple, isn't it?
Start today to take full advantage of all the integrations we have available with Booking.com
• Report No Shows
• Report Invalid Credit Cards
• Create Promotions
• Create Rateplans
• And now... Communicate in real time with the guest!