e-GDS CRM
Sell More
e-GDS CRM was specially created to answer independent hotels and hotels chains needs to achieve the best results in customer management while increasing loyalty and revenue. Our business report features gives the input you need to improve cross-selling, explore market opportunities and provide your client with a more value-added service.
Some Advantages:
• Increase cross-selling by taking advantage of higher customer engagement with Hotel CRM system;
• Improving service quality and reducing the distance between the hotel and the customer (among many other advantages);
• Target your customers by exploring full profiling;
• Increase your communication channels;
• Identify new market opportunities;
• Marketing and sales process simplification by understanding customer needs;
• Better customer service through improved responsiveness and understanding that builds customer loyalty, using Hotel CRM system;
• Hotel CRM: specially designed for the hospitality industry needs;
• Conceived for managing agencies, companies and individual client’s relationship management;
• Overview Module: a dashboard with agenda, shortcuts and alerts for easy and efficient work planning per user;
• Loyalty and Frequency Campaigns Management;
• Clients profiling and segmentation by a wide sort of characteristics;
• Guest Support Management (Helpdesk): clients questions and suggestions integrated management platform;
• Direct Marketing;
• Hotel CRM Reporting:
- Fully integrated with e-GDS booking engines: B2C and e-GDS B2B and e-GDS management solution (one single login and solution manages all the applications);
- The same customer database for CRM and the booking engines: minimum effort to achieve maximum efficiency for online bookings and customer management and loyalty.
Target your customers by exploring full profiling
Knowing your customers and prospects is the way to sell more, with more added value and increase customers satisfaction. Hotel CRM allows you to do that!
Loyalty and Frequency Campaigns Management
Give special conditions to your loyalty customers, increasing the number of direct bookings. Hotel CRM is the key to lower distribution cost!
Fully integrated with e-GDS booking engines
One single login and solution manages all the applications and all costumer data is automatically updated in your CRM, allowing automatic management of loyalty points and costumer rewards.